BBX Technologies – Contact Center

Vuesion Contact Center

BBX Technologies is a Dev-Connect Gold Partner for Avaya Communications.

BBX Vuesion is an in and outbound multimedia contact center application that integrates seamlessly to Avaya’s IP Office system.  Take control of you contact center and provide a higher level of customer service to you clients.  Understand the dynamics of your contact center better with highly detailed analytics. Use these analytics to ensure proper staffing, identify training issues sooner and react quickly to changes in your contact center.

Here is a few of the features provided by Vuesion:

  • Presence
  • Skills based routing ANI/DNIS based routing
  • Priority based routing
  • Priority queuing based on ANI
  • Overflow to internal/external locations, other skill set, agent or voicemail
  • Agents may be in multiple skill sets
  • Configurable auto wrap-up timeout at the end of a call
  • All agents logged-off overflow
  • All agents busy overflow
  • Call control from the desktop
  • One click transfer
  • One click Record
  • Text chat
  • SIP based client software for voice
  • Multi site networking
  • Call management & reporting
  • Multiple announcements per skill set
  • Flexible announcements based on caller’s queue time
  • Play position in queue and average hold time to callers
  • Opt out of announcement

QTS Communications is a preferred Denver Colorado value added vendor for BBX Technologies serving the entire Rocky Mountain Region.

Call today and learn how BBX Technologies adds value to your business.

Phone: 303-785-6300
or
Email: [email protected]

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