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Avaya Emerges from Chapter 11 Debt Restructuring.

December 15, 2017 Avaya has officially completed its debt restructuring process and started a new chapter. On behalf of the entire Avaya team, I want to thank you, for your support and trust throughout this process. Your commitment is at the foundation of our current...

The Internet of Things and Education

The Internet of Things and Education

The Internet of Things, or IoT, is a phrase that many people hear but may not know exactly what it means. As the world becomes more and more connected, it’s important to understand how things are connected through technology. Basically, the Internet of Things refers...

Benefits of a Cloud-Based Phone System for your Business

Benefits of a Cloud-Based Phone System for your Business

For large and small businesses alike, the type of communication systems you use will define and influence the type of customer and employee experience your company offers. More and more businesses are moving away from old-school communications methods and tools toward...

Ways to Kick Customer Experience Up a Notch

Ways to Kick Customer Experience Up a Notch

So you think you’ve got it down when it comes to good customer experience. But are you offering a top-of-the-line, memorable, unbelievable customer experience? Are your customers praising the quality service they receive from your team? Do you have return customers on...

Three Advantages To Onshore Outsourced Contact Centers

There is a tidal shift in the contact center management industry. Many big and small companies are moving towards outsourcing their contact centers. While many of these outsourcing organizations have very successful offshore contact center facilities, there is a...

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