Computer telephony integration (CTI) is technology that helps coordinates information between telephones and computers to enable efficiency. Having efficiency is great, but rather than just hearing big words like computer telephony integration, it pays to know a...

Virtual home offices are becoming more and more common nowadays. If people can be just as productive, if not more so, working from home there is plenty of upside to letting them work from home full time. Depending on the role, this could become a location independent...

Outsourcing your customer service offshore is a common strategic move these days. Depending on the size of your business you can get everything set up in a day! Pretty incredible stuff, but realistically, to do this well you’ll need to make plans months in advance and...

Communication equipment and networks are more advanced than ever. Which is all the more reason that you deserve the best system possible. Four communication problems you should never have to deal with are: Downtime That Leads to a Decrease in Work Efficiency Your...

Not being able to effectively communicate with your clients and customers can lead to big problems. As a business owner, you want to do everything you can to find and then fix communications problems—quickly. Five common problems that QTS can easily solve are:...

We live in a complicated world. Yet some things never change—in business, the customer is always number one. Which is why you need your team to be operating at peak level when it comes to customer service communications. Two tips to improve your team’s customer...

Headsets are a hot item in the communication systems world. And for good reason. They help businesses effectively communicate with co-workers and customers by: Increasing Productivity While Communicating A headset allows workers to use their hands while communicating....

Communication is one of the most important aspects of business. It’s the best way to establish your presence and make money. And, it’s a way to set yourself apart from your competition. By establishing a communications contact center, you can give your business an...

As you know, face-to-face communication is always best. But, it’s not always possible. The business world is just too widespread. Luckily, there’s a solution—face-to-face video calling. Five great benefits that this type of calling offers are: Increased Communication...

Most small business owners hold the belief that because their business is “small” they can’t benefit from a communications system. This is far from the case. Four ways that your small business can benefit from a communications system are: Quickly Connect Your...