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How to Create a Thriving Company Culture

How to Create a Thriving Company Culture

So last week we discussed the importance of creating a company culture of extreme customer service (and exactly how to go about doing this). This week, we are going to take that topic one step further and discuss how you can create a thriving company culture that...

How to Create a Culture of FANTASTIC Customer Service

How to Create a Culture of FANTASTIC Customer Service

If you want to have a highly effective call center, then you must remember that everything, and I do mean everything boils down to customer service. You are not in the business of sales or marketing, you are in the business of customer service. Period. And with that...

The 7 Habits of Highly Effective Call Center Managers

The 7 Habits of Highly Effective Call Center Managers

What habits differentiate the good call center managers from the great ones? How can you guarantee the success of your agents and the continual growth of your bottom line? What are the habits and tactics that all great managers share that you can emulate starting...

Awesome Call Center Agent Characteristics (part 2)

Awesome Call Center Agent Characteristics (part 2)

Last week we started talking about the different characteristics that are usually common amongst the best customer call center agents out there. They have a good memory, pay attention to detail, are organized while staying flexible depending on how situations play out...

What Traits Make A Successful Call Center Agent?

What Traits Make A Successful Call Center Agent?

When iPhone brought out Siri, everyone was stunned by how personal she is and there’s no doubting the technology of Siri has continued to improve. Siri helps you do basic tasks, but let’s be honest, the best call center agents are going to have a job for a long time...

Effective Ways To Measure Your Call Centers Success

Effective Ways To Measure Your Call Centers Success

Call centers are crazy places with so many moving parts influencing all the different measures of success. It doesn’t how well you manage to get your call center to run, there will be endless comments about how your not doing this and that, or how someone was...

Part 2: Reducing A Call Centers Average Handle Time

Part 2: Reducing A Call Centers Average Handle Time

In part one of this series, we covered seven simple ways you can reduce the average handle time in a call center. The fun part is, none of them take weeks to introduce. You can work on improving the average time right away. With that said, here’s a few more to take...

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