The Many Benefits of an Avaya Cloud Phone System

When most people think of phones, their first thought is of their own cell phones. After all, many people are dropping their home phone service and just keeping their cell phone plans. The old idea of “wires going into a house” is quickly falling by the wayside. This is also true of businesses, which are moving to cloud phone systems instead of relying on the traditional phone line approach. If your business is still using traditional phone lines, you’re behind the times. At the same time, you’re missing out on many of the advantages that you might get from an Avaya cloud phone system. Let’s take a look at how we can improve your entire communications system with Avaya VoIP phones.

Integrated Software

When a phone system is separated from the rest of the software a business uses every day, there’s a lot of back and forth involved. Employees are constantly having to bounce from the traditional phone lines to their computers, and there’s no interaction between the phones and the software that’s keeping track. The less employees have to key in, the better. They might be good at what they do, but they’re not perfect. Integrating your software with your phone system will make sure the right number is dialed every time.

Monitoring Calls

We’re not going to tell you that you can’t record conversations if you have a traditional phone system, because you can. But, as we discussed above, you’re not going to be able to tie everything together like you can with an Avaya cloud phone system. Again, a cloud business phone system stores everything in the same place so that you can more easily access monitored calls.

Remote Work

If you have a call center in Denver, it’s likely that you want your employees to come to work every day. But there will be times when either you or your employees want to work from home or while they’re on the road. With traditional phone lines, that can be a real issue. The phone number that’s popping up on a potential customer’s caller ID is going to be unrecognizable if it’s coming from a cell phone or hotel phone. When you get an Avaya office phone system, you don’t have to worry about the phone side of things because it’s all in the cloud: phone, monitoring, tracking, and all of the customer’s information. A VoIP phone system from Avaya is essentially one-stop-shopping even for remote work. And while we’re on the subject, let’s talk about weather. Denver has its share of bad weather, and snow can prevent employees from getting to work. A cloud-based phone system will allow them to log in from anywhere so that they can work from home if they wish.

Flexible Scaling

If you’re a small business owner, you no doubt dream big. So when we say “scaling,” you’re thinking about how you might need 20 phones lines now and 100 next year. That can be difficult to do with traditional phone lines, but with an Avaya cloud phone system it’s incredibly easy. All you have to do is let us know and you can have more lines the same day. And while you might not want to hear it, there could also be lean times for your business. “Scaling” can also mean scaling down, and a cloud communication system is also ideal for this scenario. Instead of paying for additional phone lines when you don’t need them, scaling back on a VoIP phone system is just as easy as scaling up.

Top-of-the-Line Features

It used to be that a large call center would have access to the best phone systems and software, mostly because they were buying the equipment and software licenses in bulk. This gave them a huge advantage over the “little guys” in the industry. Thanks to cloud phone systems, those little guys can have access to the same amazing options as the leaders in the industry. A cloud-based small business phone system in Denver can deliver the same amazing capability as a huge call center in Los Angeles.

Information Collection

Knowledge is power, as the old saying goes. Cloud-based phone systems can collect an amazing amount of information. While one call might not be able to tell a manager much, the data collected from hundreds of calls can give deep insight into call analytics. Not only can this shed light on how individual employees need help, but it can also give insight into how entire groups could improve their calling techniques.

An Avaya Phone System Is The Answer

Traditional phone line systems had their time, but that time is pretty much up. Today’s call centers are all in the cloud, and with good reason as we detailed above. If you’re ready to get the best VoIP phone system around, QTS Communication has the Avaya business phone system (and the training for it) you need. Contact us today to learn more!