Incontact – Call Recording and Workforce Optimization

QTS is a Colorado Preferred vendor for Incontact (formerly Call Copy/Uptivity)

Incontact Offers Colorado Businesses not only Ad-Hoc / Compliance Call Recording solutions, but also key performance management capabilities.

Empower your management team with analytics that improve training, staffing and customer engagement.  Stop managing reactively and start proactively improving business resources and customer satisfaction.

Learn more about Uptivity and their portfolio of offerings.

Core Workforce Optimization Modules

• Call Recording
• Coaching & Training
• Quality Management

Optional Workforce Optimization Modules or Stand-Alone Products

• Insight by Incontact — Performance Management
• Clarity by Incontact — Workforce Management

Optional Workforce Optimization Modules

• Desktop Analytics
• Desktop Recording
• Speech Analytics
• Surveys