303-785- 6300 info@qtscom.com

VERINT – Workforce Optimization

With more than 10,000 customers, Verint is a leader in enterprise workforce optimization.  WFO software creates an ideal customer experience by enabling supervisors an unique view into the contact center and customer service processes, workforce performance and customer intelligence.  WFO:

  • Provides unprecedented visibility into contact center and customer service processes, workforce performance, and customer intelligence
  • Captures and analyzes customer interactions
  • Helps improve workforce performance, satisfaction, and retention
  • Uncovers business trends and competitive advantages
  • Surfaces the root cause of customer and employee behavior
  • Delivers data for better, faster decisions that can impact revenue, costs, compliance, customer loyalty, and competitive advantage
  • Helps connect customer care operations more tightly with the rest of the enterprise
  • Fosters a better customer experience

To learn more call today!

Phone: 303-785-6300 or Email: info@qtscom.com

VERINT

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