303-785-6300 info@qtscom.com
Part 2: Reducing A Call Centers Average Handle Time

Part 2: Reducing A Call Centers Average Handle Time

In part one of this series, we covered seven simple ways you can reduce the average handle time in a call center. The fun part is, none of them take weeks to introduce. You can work on improving the average time right away. With that said, here’s a few more to take...

How To Set Up People Who Want To Work From Home

How To Set Up People Who Want To Work From Home

Virtual home offices are becoming more and more common nowadays. If people can be just as productive, if not more so, working from home there is plenty of upside to letting them work from home full time. Depending on the role, this could become a location independent...

Potential Issues With Outsourcing Your Customer Service

Potential Issues With Outsourcing Your Customer Service

Outsourcing your customer service offshore is a common strategic move these days. Depending on the size of your business you can get everything set up in a day! Pretty incredible stuff, but realistically, to do this well you’ll need to make plans months in advance and...

5 Common Communication Problems That QTS Can Easily Solve

5 Common Communication Problems That QTS Can Easily Solve

Not being able to effectively communicate with your clients and customers can lead to big problems. As a business owner, you want to do everything you can to find and then fix communications problems—quickly. Five common problems that QTS can easily solve are:...

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