The QTS Process

How does the QTS process work?
Whether you want to implement a Cloud System or a Premise-Based System, the process begins the same way.

  1. Discovery Call/Visit – Initial needs assessment and business requirements.

  2. Design and Quote – Take this information and create a quote/proposal.

THEN

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Premise-based Systems

  • Pre-implementation visit/call to go over roll out and adoption plan.

  • Install and implementation – techs on site to install and roll out phones.

  • Training and hand off.

  • Follow up success call/visit.

  • Transitions to base customer and 1st year warranty support.

 

 

Cloud Systems

  • Transition client to Cloud Vendor Implementation team.

  • QTS WHITE GLOVE Service available with cloud system. With White Glove Service:

      • QTS is the primary contact for all future support issues, and we act on client’s behalf for support and trouble resolution.

      • We sit in on all vendor calls and assist with the rollout and adoption aspect of the implementation.