Communication Solutions

Choosing your Solution.

The first thing to consider when deciding on a communications solution for your business is whether to choose an on-premise communications platform or a cloud system. Here’s a very brief overview of the two, and the QTS process for setting your business up for success with either. 

Premise-Based Systems Cloud (or Hosted) Systems
Where does the equipment exist? The physical server, along with all other hardware associated with the phone system, resides at your business site. The phone server resides in a service provider’s data center.

 

Who owns the equipment? Equipment for premise-based systems is purchased up front, so your business will own the hardware. This means that there can be a substantial upfront cost associated with a new system, in addition to any monthly fees associated with network infrastructure and equipment maintenance. With a hosted or cloud system, your business will not own or house the physical server in your office – the system itself is offsite. Your company will pay a monthly fee that typically includes access, features (voicemail, call forwarding, eFax, etc.), maintenance, and upgrades.
Maintenance As you own the equipment, its maintenance is your responsibility. You’ll need either knowledgeable internal IT staff, or a maintenance contract for the equipment to be serviced.
Interested in support for your premise system?
Read more here.
Hosted solutions use web-based access to configure, manage, and maintain the system.

Premise-Based Systems

Where does the equipment exist?

The physical server, along with all other hardware associated with the phone system, resides at your business site.

Who owns the equipment?

Equipment for premise-based systems is purchased up front, so your business will own the hardware. This means that there can be a substantial upfront cost associated with a new system, in addition to any monthly fees associated with network infrastructure and equipment maintenance.

Maintenance

As you own the equipment, its maintenance is your responsibility. You’ll need either knowledgeable internal IT staff, or a maintenance contract for the equipment to be serviced.
Interested in support for your premise system?
Read more here.

Cloud (or Hosted) Systems

Where does the equipment exist?

The phone server resides in a service provider’s data center.

Who owns the equipment?

With a hosted or cloud system, your business will not own or house the physical server in your office – the system itself is offsite. Your company will pay a monthly fee that typically includes access, features (voicemail, call forwarding, eFax, etc.), maintenance, and upgrades.

Maintenance

Hosted solutions use web-based access to configure, manage, and maintain the system.