QTS offers a wide range of Support Offerings both directly and manufacture specific.
From basic software coverage to 7×24 onsite, QTS will customize a Support Offer that fits your business. Additionally, QTS offer Avaya IPOSS (IP Office Support Services) as an overlay to a QTS Support Agreement. IPOSS ensures that QTS has direct access to Avaya Tier 1 Engineers in the event a major issue were to arise. IPOSS includes access to Avaya’s World renown Customer Support Portal, Remote Monitoring and Major Release Upgrades.
QTS can analyze current Avaya Maintenance Contracts to make sure records are correct, bills are accurate and the provided support is meeting your requirements. If you’d like more information about Avaya’s IPOSS, click here.