When moving or remodeling an office, there are hundreds of decisions to make and tasks to take care of. Some of these will be handled by your contractors, but keep in mind most contractors do not handle Low Voltage Voice and Data Cabling. Even if they will tell you they will handling the job, its…
As many bells and whistles as a communication and business phone system can offer your business, there’s one thing that’s more important than any other: it has to work, and it has to work as close to every second of the year as possible. This can be harder than it sounds. VoIP phone systems can…
When most people think of phones, their first thought is of their own cell phones. After all, many people are dropping their home phone service and just keeping their cell phone plans. The old idea of “wires going into a house” is quickly falling by the wayside. This is also true of businesses, which are…
No matter what kind of phone system you have, something is going to go wrong eventually. It could be some physical problem, such as a broken phone or water somehow getting onto a router. Or it could be software related, such as upgraded pieces of software bumping heads. While some types of repairs are taken…
As a business owner, you are probably familiar with a VPN or virtual private network. They are commonly used to help secure corporate networks and prevent sensitive correspondence from falling into the wrong hands. VPNs work by routing web traffic through an encrypted “Tunnel” that prevents third parties from accessing your information or location. For…
December 15, 2017 Avaya has officially completed its debt restructuring process and started a new chapter. On behalf of the entire Avaya team, I want to thank you, for your support and trust throughout this process. Your commitment is at the foundation of our current and future success. The new Avaya emerges with a stronger…
The Internet of Things, or IoT, is a phrase that many people hear but may not know exactly what it means. As the world becomes more and more connected, it’s important to understand how things are connected through technology. Basically, the Internet of Things refers to any device that has the ability to connect to…
For large and small businesses alike, the type of communication systems you use will define and influence the type of customer and employee experience your company offers. More and more businesses are moving away from old-school communications methods and tools toward cloud communications. Cloud-based communications refer to communications services and data that are solely accessed…
So you think you’ve got it down when it comes to good customer experience. But are you offering a top-of-the-line, memorable, unbelievable customer experience? Are your customers praising the quality service they receive from your team? Do you have return customers on contract for years, or are most of them new? Do you have complaints?…
Just a Note to those interested. How this acquisition impacts Avaya Partners varies based upon the individual company. For QTS the sell, support and service of networking gear is a small percentage of our business. We have always taking the route of being network agnostic. With that said Extreme networks is a solid, proven networking…